Recover Your Twitter / X Account — Locked Out, Suspended, or Hacked
Lost access to your Twitter or X account? This guide covers password reset, account unlock, suspension appeals, and hacked account recovery using Twitter's official support paths.
Recovery Steps
Reset Password via Email or Phone. Go to twitter.com/i/flow/password_reset and enter your email or phone number. X/Twitter sends a reset link to your registered email or SMS code to your phone. Reset Password via Email or Phone
Use Your Username If Email Is Unknown. If you've forgotten which email you used, enter your @username on the password reset page instead. X finds your account and offers reset options based on your registered contact info.
Unlock a Locked Account. Accounts locked for suspicious activity require phone number verification to unlock. Go to the X login page — you'll see an unlock prompt. Enter your phone number to receive an unlock SMS code.
Appeal a Suspended Account. If your account is suspended, go to help.twitter.com/forms/general and select "My account has been suspended." Provide your @username and the reason you believe the suspension was applied in error. Appeal a Suspended Account
Report Compromised Account. If your account was hacked, go to help.twitter.com/forms/hacked and report the compromise. X's Trust & Safety team reviews these manually. Report Compromised Account
Frequently Asked Questions
My X/Twitter account was hacked and the phone number was changed. How do I recover it?
Report the compromise at help.twitter.com/forms/hacked. Provide your original registered email (X still has it even if the phone was changed) and details proving account ownership. X's Trust & Safety team reviews hacked account reports manually within 3–5 business days.
Why is my Twitter account locked and how do I unlock it?
Accounts are locked for suspicious login attempts, policy flag triggers, or unverified phone number requirements. Log in at twitter.com — the unlock prompt appears. Follow the steps including phone verification. If you've changed numbers, contact X Support.
Can I appeal a permanently suspended Twitter account?
Yes — file an appeal at help.twitter.com/forms/general. Provide your @username, email, and a clear explanation of why the suspension may have been made in error. X reviews appeals but doesn't guarantee restoration for severe violations.